26th/27th March 2005 Debenham Robot Rumble

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kos
Posts: 1913
Joined: Sat Aug 02, 2003 4:32 pm

Post by kos » Tue Apr 05, 2005 10:59 am

FRA wrote:Following the cancellation of the Debenham Robot Rumble, as an approved FRA event the FRA took action to represent both the roboteers and the public.

The FRA saw that it had three areas within its mandate

1) Assuring that the immediate issue of dealing with any disappointed public that might arrive on site were given an apology and explanation.

The FRA produced a statement that was photocopied 500 times and taken up to the venue to be distributed to audience members who did end up at the venue. This was greatly appreciated by both the leisure centre staff and the organiser Geoff Thorpe who thanked the FRA for its prompt action.

2) That where possible we sought to help our members who were travelling over from Europe to the event.

The FRA requested that Geoff Thorpe do what he can to help the European teams that were due to be attending the event, and Geoff has now confirmed that he is in a position to provide some financial help to the European teams which were coming over.

3) That once the dust was settled some attempt needed to be made to retain the trust and enthusiasm of those audience members who would have come to the show.

The FRA requested that XFM consider offering discount tickets to those members of the public who would have attended the Robot Rumble as another FRA Event Organiser in the same area. XFM have agreed to offer discounted tickets to the customers of the Robot Rumble to its events, and XFM will foot the bill of contacting those members of public

The FRA put a very strong post up about the Robot Rumble, following our genuine concerns that the cancellation of the event were handled badly - not due to the cancellation itself. Mr Thorpe has agreed that the cancellation could have been handled better and this is something that all parties have agreed to look at so that both Geoff and other event organisers can learn from this for the future.

In the meantime, we are pleased that the FRA has used its position to help both the roboteers and the public in a way that wouldn't have been possible before in a quick and efficient manner.

The Fighting Robot Association

http://www.fightingrobots.co.uk
Technically speaking, Whiskey is a solution.

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